医院投诉接待实行什么制度-法规政策咨询及电话投诉类法律援助-法律咨询免费平台-国际律师联盟

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问题	医院投诉接待实行什么制度
释义	法律分析：依据我国相关法律的规定，医院投诉接待实行“首诉负责制”，被投诉部门、科室的工作人员应当予以热情接待,对于能够当场协调处理的,应当尽量当场协调解决。为了减少医疗纠纷的产生，医院应该设立投诉管理部门，对患者的投诉进行处理，投诉管理部门接待投诉时要依法处理。法律依据：《医院投诉管理办法(试行)》第二十条医院应当建立畅通、便捷的投诉渠道，在医院显著位置公布投诉管理部门、地点、接待时间及其联系方式。有条件的医院可设立网络投诉平台，并安排人员处理、回复患者投诉。
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