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打12315投诉多长时间有回应
释义
法律分析:工商行政管理部门处理消费者投诉办法规定明确表示,具有管辖权的工商行政管理部门应当自收到消费者投诉之日起7个工作日以内予以处理。12315作为消费者举报投诉专用电话,受理期限同样是7个工作日,但办结期限就不同了,一共有45个工作日。
法律依据:《工商行政管理部门处理消费者投诉办法》第十五条: 有管辖权的工商行政管理部门应当自收到消费者投诉之日起七个工作日内,予以处理并告知投诉人:一.符合规定的投诉予以受理,并告知投诉人; 二.不符合规定的投诉不予受理,并告知投诉人不予受理的理由。
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更新时间:2025/1/12 12:52:54