12315可以调解民事纠纷吗-法律综合法律援助-法律咨询免费平台-国际律师联盟

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问题	12315可以调解民事纠纷吗
释义	法律分析：可以。消费者和经营者发生消费者权益争议的，可以通过下列途径解决：（一）与经营者协商和解；（二）请求消费者协会或者依法成立的其他调解组织调解；（三）向有关行政部门投诉；（四）根据与经营者达成的仲裁协议提请仲裁机构仲裁；（五）向人民法院提起诉讼。法律依据：《中华人民共和国民法典》第十条处理民事纠纷，应当依照法律;法律没有规定的，可以适用习惯，但是不得违背公序良俗。第十一条其他法律对民事关系有特别规定的，依照其规定。
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