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法律分析:网上购买商品可拨打电话12315消费者热线向消费者协会就相关商品消费问题投诉,即诉说你消费过程中遇到的麻烦,获取维权帮助。也可向质监、工商部门等部门投诉,保护自身合法权益。
法律依据:《中华人民共和国消费者权益保护法》 第三十九条 消费者和经营者发生消费者权益争议的,可以通过下列途径解决:(一)与经营者协商和解。(二)请求消费者协会或者依法成立的其他调解组织调解;(三)向有关行政部门投诉;(四)根据与经营者达成的仲裁协议提请仲裁机构仲裁;(五)向人民法院提起诉讼。
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