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患者满意度如何计算??
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患者满意度如何计算??患者满意度如何计算?以质量为例,回答很满意加10分,较满意加8分,一般占6分,不满意加0分那么质量方面,总分为120分,加分汇总60+24+12+0=96分。96/120=80%。质量方面客户满意度就是80%其他比如服务,如果计算出来满意度是90%那么这两项综合算出来满意度就是85%这样解释大家理解吗?
该内容由 赵军律师 和 律说律答 共创回答
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更新时间:2026/7/24 2:20:52