处理消费投诉的责任主体-法规政策咨询及电话投诉类法律援助-法律咨询免费平台-国际律师联盟

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问题	处理消费投诉的责任主体
释义	银行业金融机构是维护消费者合法权益，及时、规范、合理处理消费者投诉的第一责任主体。负责按照属地监管原则，结合实际，负责处理本辖区的投诉事项。根据规定，银行应切实履行金融消费投诉处理的主体责任，银行的法人机构应当按()向社会发布金融消费者投诉数据和相关分析报告。
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