服务行业被恶意投诉怎么办-法律综合法律援助-法律咨询免费平台-国际律师联盟

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问题	服务行业被恶意投诉怎么办
释义	服务行业遇到投诉时，处理投诉的相关负责人应当找到与投诉内容相关的业务部门，听取意见，全面了解事实，正确的作出下一步处理方案。有的政府、单位的参与，会使恶意投诉的处理事半功倍，所以需要学会借助政府之力化解危机。恶意投诉由于其具有破坏性，因此对待恶意投诉应当保持高度警戒状态，切勿不可轻视。在谈判时，只要不违反原则性，可以适当妥协，要做到灵活性和原则性相结合，息事宁人但不姑息养奸。对于出现的恶意投诉的情况时，商家需要核实事实，然后固定证据。该内容由严达兴律师和法律部落共创回答
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