消费者乱投诉怎么处理-消费维权法律援助-法律咨询免费平台-国际律师联盟

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问题	消费者乱投诉怎么处理
释义	法律分析：核实事实、固定证据，在遇到顾客投诉时，企业处理投诉的相关负责人应当找到与投诉内容相关的业务部门，法律依据：《中华人民共和国消费者权益保护法》第二条消费者为生活消费需要购买、使用商品或者接受服务，其权益受本法保护;本法未作规定的，受其他有关法律、法规保护。第三十四条消费者和经营者发生消费者权益争议的，可以通过下列途径解决：与经营者协商和解；请求消费者协会调解；向有关行政部门申诉；根据与经营者达成的仲裁协议提请仲裁机构仲裁；向人民法院提起诉讼。
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