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服务中出现客诉应该怎么处理
释义
法律分析:
服务中出现客诉的处理方式为:快速反应,热情接待;表示愿意提供帮助;引导客户思绪;对消费者的诉求表示理解;提出可能的解决方法;注意处理投诉的效率。《中华人民共和国消费者权益保护法》第三十九条
消费者和经营者发生消费者权益争议的,可以通过下列途径解决:
(一)与经营者协商和解;
(二)请求消费者协会或者依法成立的其他调解组织调解;
(三)向有关行政部门投诉;
(四)根据与经营者达成的仲裁协议提请仲裁机构仲裁;
(五)向人民法院提起诉讼。
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